Frequently Asked Questions
Everything you need to know about our signature outerwear collection.
What materials are your capes and ponchos made from?
We use a variety of premium fabrics including ethically sourced wool blends, soft cashmere, and weather-resistant synthetic fibers to ensure both comfort and durability.
How do I choose the right size?
Most of our capes and ponchos are designed with a 'one size fits most' silhouette. However, for structured pieces, please refer to the specific size guide located on the product page.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. International orders can take between 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How should I care for my poncho or cape?
To maintain the shape and texture of your garment, we recommend professional dry cleaning or a gentle hand wash in cold water. Always lay flat to dry; never hang wool pieces as they may stretch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your location.